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Support & Help

Need help with HealUp? Multiple ways to get assistance.

Need immediate help?

  • 📚 FAQ - Common questions answered

Still stuck?

Email Support​

support@healup.me

When to Email​

  • Bug reports
  • Feature requests
  • Account issues
  • Payment problems
  • Integration failures
  • General questions

What to Include​

For bugs:

1. What you were doing
2. What you expected to happen
3. What actually happened
4. Browser and device (Chrome on Mac, etc.)
5. Screenshots if possible

For integration issues:

1. Which integration (Todoist, Notion, etc.)
2. What's not working
3. Error messages (screenshot)
4. Steps to reproduce

For account issues:

1. Email associated with account
2. Issue description
3. When it started
4. What you've tried

Response Time​

  • Typical: Within 24 hours (weekdays)
  • Weekends: Within 48 hours
  • Urgent: Mark subject with [URGENT] for priority

WhatsApp Channel​

Join HealUp WhatsApp

Best for:

  • Quick questions
  • Community support
  • Sharing workflows
  • Feature discussions
  • Tips and tricks

Active community - other users often respond faster than support team

Discord Server​

Join HealUp Discord

Channels:

  • #general - General discussion
  • #help - Technical support
  • #feature-requests - Suggest features
  • #workflows - Share execution strategies
  • #integrations - Integration help

Best for:

  • Real-time chat
  • Community connection
  • Detailed discussions
  • Feature voting

Documentation​

Search bar (top right) searches all documentation:

  • Getting Started guides
  • Feature explanations
  • Integration setup
  • Troubleshooting

Most common searches:

  • "How to connect Todoist"
  • "AI breakdown not working"
  • "Guest vs authenticated"
  • "Premium features"

How to Report​

Email: support@healup.me with subject "Bug Report: [brief description]"

What Makes a Good Bug Report​

✅ Specific steps to reproduce:

1. Clicked "Create Task"
2. Entered "File taxes"
3. Clicked Generate
4. Got error "Failed to generate"

✅ Expected vs actual behavior:

Expected: AI generates 8 steps
Actual: Error message appears

✅ Environment details:

Browser: Chrome 120
OS: macOS Sonoma 14.2
Account: Authenticated
Plan: Free tier

✅ Screenshots or screen recording - incredibly helpful

❌ Vague reports:

"It doesn't work"
"Something is broken"
"I can't do anything"

Bug Severity​

Critical (affects core functionality):

  • Can't create tasks
  • Can't complete steps
  • Data loss
  • Can't log in

High (major feature broken):

  • Integrations not syncing
  • AI not generating
  • Execute Mode crashes

Medium (annoying but workaround exists):

  • UI glitch
  • Performance slow
  • Minor feature broken

Low (cosmetic or edge case):

  • Typo
  • Layout issue
  • Rare scenario

We prioritize by severity. Critical bugs fixed within hours/days.

How to Request​

  1. Search first - may already exist or be planned
  2. Post in Discord #feature-requests or email support@healup.me

What Makes a Good Request​

✅ Describe the problem:

"I often execute the same sequence of tasks (morning routine). 
Building the flow each time is tedious."

✅ Suggest solution:

"Could you add Flow Templates? Save a flow, reuse it later 
with one click."

✅ Explain use case:

"I'd use this daily for my morning work routine (check email, 
review calendar, plan day). Would save 5 minutes every morning."

❌ Vague requests:

"Make it better"
"Add more features"

Voting on Features​

Coming soon

Community voting portal to prioritize features.

Account Issues​

Lost password:

Can't log in:

  • Check email spelling
  • Try password reset
  • Clear browser cache
  • Try different browser

Want to delete account:

  • Settings → Account → Delete Account
  • Or email support@healup.me with request
  • All data permanently deleted within 30 days

Payment Issues​

Payment failed:

  • Check card details
  • Ensure sufficient funds
  • Try different payment method
  • Email support@healup.me if persists

Want refund (within 30 days):

  • Email support@healup.me
  • Include: Account email, reason for refund
  • Processed within 5-7 business days

Billing questions:

First Steps​

  1. Verify OAuth connection - Settings → Integrations → Reconnect
  2. Manual sync - Click sync button
  3. Check provider status - Is Todoist/Notion down?

Still Not Working?​

Email support@healup.me with:

  • Which integration
  • What's not syncing
  • Screenshots of settings
  • Error messages

Provider-side issues (Todoist API down, etc.) - we can't fix immediately but can confirm and notify when resolved.

Email Support​

  • Normal questions: 24 hours (weekdays)
  • Bug reports: 24-48 hours + acknowledgment within 6 hours for critical bugs
  • Feature requests: Acknowledged within 48 hours
  • Account/billing: 24 hours (priority)

Community​

  • Discord: Usually within 1-2 hours during active hours
  • WhatsApp: Community often responds within minutes
  • No guaranteed response time (community-driven)

Weekends/Holidays​

  • Emergency support for critical bugs only
  • Non-critical requests answered Monday

Premium Support​

Coming in future Premium tiers

Planned:

  • Priority email response (4-hour SLA)
  • Video call support for complex issues
  • Dedicated Slack channel
  • Custom integration assistance

Currently: All users get same support level.

Critical Issues Only​

System down / Data loss / Security issue:

Email: support@healup.me with subject [URGENT]

We monitor 24/7 for critical issues.

What qualifies as critical:

  • ✅ Can't access account
  • ✅ Data disappeared
  • ✅ Security vulnerability
  • ✅ Payment charged incorrectly

What doesn't:

  • ❌ Feature request
  • ❌ "How do I..."
  • ❌ Cosmetic bugs
  • ❌ General questions

Want to Help HealUp?​

Share feedback:

  • What works well
  • What frustrates you
  • What you wish existed

Help community:

  • Answer questions in Discord
  • Share workflows
  • Write tutorials (we feature community content)

Spread the word:

  • Tell colleagues facing overwhelm
  • Share on social media
  • Write blog posts about execution activation

Beta testing:

  • Join Discord for early access
  • Test new features
  • Provide feedback

Still need help?

Email: support@healup.me
WhatsApp: Join channel
Discord: Join server

We're here to help you activate execution on overwhelming tasks.